PRACTICE CHARTER
OUR SERVICE TO YOU
We are a friendly team of professionals whose
aim it is to look after you and the health needs of your family. All of our staff
are trained to put your health needs first, so if you are worried or unsure then
do ask and we will be pleased to help.
We try to keep up with the times and
offer a whole range of medical and related services to our patients. If you feel
there is a better way to provide our services we would welcome your comments.
These can either be passed on via our practice manager or to our Patients in Partnership
group.
PRACTICE AIMS
“HELP US TO HELP YOU STAY HEALTHY”
We aim to:
- Treat all patients with courtesy and respect.
- Maintain high standards of health promotion by helping patients to optimise their
social, mental and physical health.
- Encourage patients to take an active
interest in, and be more responsible for, their own families' health.
- Provide a safe, accessible service responsive to our patients' needs.
- Identify healthcare needs of the practice population.
- Keep patients informed of the services provided by our practice.
PATIENTS IN PARTICIPATION GROUP
The practice has a well-established patients
group called Patients in Participation or 'PIP'. This is a fully constituted voluntary
group with clear aims and yearly targets. All members of the practice over 18
are welcome to join and attend the group's regular monthly meetings. See the PIP
notice-board in the surgery for further details or leave a message at reception
for the chairperson of the PIP.
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the 'classes' of information
the practice intends to routinely make available.
This scheme is available from reception.
PATIENTS' RIGHTS AND RESPONSIBILITIES
Our Responsibility To You
Full confidentiality in respect of all aspects of your medical
history.
We will try to answer the telephone
promptly and to ensure that there are sufficient personnel available to do this.
You can speak to a doctor by telephone. If you leave a message by 11.30am you
will be called back that day.
If you have undergone
tests or x-rays ordered by the practice, we will inform you of the results at
your next appointment. If no further appointment needs to be arranged, we will
advise you when and how to obtain the results.
Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic
origin or religious or cultural beliefs.
We will give you full information
about the services we offer. Every effort will be made to ensure that you receive
that information which directly affects your health and the care being offered.
The practice will offer patients advice and
information on steps they can take to promote good health and avoid illness.
You have the right to see your
health records, subject to limitations in the law. These will be kept confidential
at all times.
Your Responsibility To Us
Help us to help you.
Please let us know if you change your
name, address or telephone number.
Please do everything you can to keep
appointments. Tell us as soon as possible if you cannot. Otherwise, other patients
may have to wait longer.
Please ask for home visits
by the doctor when the person is too ill to visit the surgery.
Please keep your phone calls brief and
avoid calling during the peak morning time for non-urgent matters.
Test results take time to reach us, so please do
not ring before you have been asked to do so. Enquiries about tests order by the
hospital should be directed to the hospital, not the practice.
We ask that you treat the doctors and practice staff
with courtesy and respect.
Please read our practice booklet. This will help you to
get the best out of the services we offer. It is important that you understand the information
given to your. Please ask us questions if you are unsure of anything.
Remember, you are responsible
for your own health and the health of your children. We will give you our professional
help and advice. Please act upon it.
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