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HOW DO I...
MAKE
AN APPOINTMENT?
Pre-booked appointment - can be
booked up to two weeks in advance
48-hour booking - can be booked
48 hours prior to appointment
On the day am - only bookable on the morning required
On the day pm - only bookable on
the afternoon/evening required.
Late clinics until 8.00pm - bookable up to two
weeks in advance
Saturday mornings - bookable up to two weeks in advance.
We are committed to providing a convenient appointment for you.
You can pre-book a non urgent appointment up to two weeks in advance.
If you are unwell and need to see a doctor more urgently please call or visit
the surgery from 8.00am for a same day appointment. These appointments are limited
and on a first come first served basis to patients whose medical need is urgent.
We offer a telephone consultation service where a doctor will call you back
on a number of your choosing. To request this service you need to call before
11am on the day.
APPOINTMENT TICKET MACHINE FOR PEAK TIMES
At peak times (between 8.00am – 9.00am) please
take a ticket from our machine located in the Waiting Area and wait for your
number to appear on the electronic display screen before approaching the reception
Desk. We find this is the fairest way of allocating appointments at busy times
as it ensures those who arrive earliest are offered the first appointments.
Appointments for our two late evening
and our Saturday surgeries are pre–bookable
up to 2 weeks in advance only.
BOOKING IN FACILITY
Once you have arranged your appointment, either in advance or on the day, please
use our booking in screen located in the Waiting Area to alert the doctor or
nurse that you have arrived for your appointment. We encourage you to use this
facility as it helps to prevent queuing at the Reception Desk, allowing staff
to answer the telephone and deal with general enquiries.
COMMUTER CLINIC
Held on Monday evenings, usually
between 5.00 - 7.00pm. These appointments are intended for patients who work and
are unable to attend the surgery during the day. Appointments between 6.00 - 7.00pm
are pre-bookable.
NURSE APPOINTMENTS
These must be pre-booked.
ADVICE AND INFORMATION BY TELEPHONE
If you wish
to speak to your doctor or a nurse, you can leave a message with the reception
staff, who will log your message on to our computerised message system. Unless
it is an emergency, calls are only taken before 11.30am. The doctor or nurse will
call you back before the end of the day.
URGENT MEDICAL TREATMENT
At any time, call the surgery on
020 8698 8921. If the surgery is closed you will be given another number to ring
for the out of hours Doctor’s service (SELDOC) on 020 8693 9066 . SELDOC
is a large professional organisation run by doctors in South East London. If
you or someone you know are experiencing a serious problem such as severe chest
pain, breathing difficulties, severe bleeding, collapse or unconsciousness call
an ambulance (999) before calling your doctor.
MISSED APPOINTMENTS
Every month hundreds of appointments
are missed. We ask you for your co-operation in informing us if you are unable
to attend an appointment so other patients can be offered the chance to see their
GP. The surgery monitors missed appointments as part of its efficiency measures
and will withdraw the facillity to pre-book appointments from any patient who
persistently fails to attend. Those patients who continue to abuse the system
are likely to be removed from our practice list.
HOW DO I...
OBTAIN A HOME VISIT?
If a visit is necessary, please
telephone the surgery before 10.00am. A doctor or nurse will
call you back to discuss the visit. Should you require a doctor as a matter of
urgency, contact the reception team who will be able to advise you.
Children with high temperatures will not be harmed
by coming to the surgery even in cold weather and will be seen sooner. Please
inform the reception staff if you feel you or your child would find it uncomfortable
in the waiting area so we can try to fit you in earlier.
HOW DO I...
OBTAIN TEST RESULTS?
If you are requesting your result, please be prepared to wait at least a week or
longer for some blood tests (x-rays can take up to three weeks). Please call the
surgery between 10.30 - 11.30am and 3.00 - 4.00pm for all results. For reasons
of confidentiality, results can only be given to the specific patient to whom
they apply. Receptionists are instructed only to tell you the doctor's comment
on the result. If any test is abnormal or you would like further discussion or
interpretation, please make an appointment with your doctor.
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